Community Manager

JUMPPEAK -
Sheikh Zayed, GizaPosted 3 years ago

20Applicants for1 open position

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Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the legal and community team where required.
Manage the banned user process, and track and remove previously banned users.
Maintain the moderation guidelines and ensure they are up to date.
Service community admin accounts, processing emails and complaints, escalating when necessary.
Moderate communities located in social networking sites including Facebook, twitter, and other similar social media platforms, adapting methodology where appropriate.
Produce reports on relevant moderation statistics, issues and outcomes.
Regularly feedback insights gained from community moderation into the social media team.
Monitor all industry and company information and news to anticipate potential issues.

Proven experience as community manager.
Bachelor’s degree in business, communication, media, public relations, or any other related field.
1-3 years of proven work experience in community management.
Deep understand for all social media platforms management “TW-IG-FB-IN-YT”.
Previous experience in Saudi Arabia market is preferred.