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SQL Support Engineer

FlairsTech
Maadi, Cairo
Posted 4 years ago
99Applicants for1 open position
  • 60Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues
  • Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
  • Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
  • Ensuring reviews are fully documented and actions are raised and fulfilled
  • Being involved in changes to the service operation tools, processes and working practices
  • Undertaking continuous improvement in the operation
  • Coordinating with Product Development and Implementation teams to support product updates
  • Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
  • Identifying opportunities that can improve the efficiency of the business and technical processes
  • Including all other duties as may arise from time to time and as may be assigned

Job Requirements

  • Fluent English
  • 1-5 years of experience in Technical Support role
  • Excellent communication
  • Good Experience in Microsoft SQL Serve

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