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Client Success Director

Profolio Consulting
Maadi, Cairo
Posted 3 years ago
333Applicants for1 open position
  • 103Viewed
  • 25In Consideration
  • 113Not Selected
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Job Details

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Job Description

Requirements

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards and set budgets. 
  • Keep accurate records and document customer service actions and discussions. 
  • Analyze statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Maintain an orderly workflow according to priorities.
  • Handle customer inquiries and resolving customer problems.
  • Focus on all aspects of customer satisfaction and  take charge of our customer service department and foster positive relationships with our clients.

Job Requirements

Qualifications

  • BS degree in Business Administration or related field.
  • Experience in providing customer service support.
  • Advanced troubleshooting and multi-tasking skills.
  • Excellent knowledge of management methods and techniques. 
  • Ability to think strategically and take quick decisions.
  • Strong client-facing and communication skills

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