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Job Description
Requirements
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards and set budgets.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
- Handle customer inquiries and resolving customer problems.
- Focus on all aspects of customer satisfaction and take charge of our customer service department and foster positive relationships with our clients.
Job Requirements
Qualifications
- BS degree in Business Administration or related field.
- Experience in providing customer service support.
- Advanced troubleshooting and multi-tasking skills.
- Excellent knowledge of management methods and techniques.
- Ability to think strategically and take quick decisions.
- Strong client-facing and communication skills
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