Job Details
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Job Description
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Other duties as assigned.
Job Requirements
- Medical background ( physician or clinical pharmacist )
- Fresh graduate are welcomed
- Problem solving skills
- Communication skills
Working condition : 8 Hours / 6 days
