Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Description:
- Interact with Trainees by telephone or in person or through social media platforms to provide information about services, take or enter their registration information , cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve Trainees Problems.
- Keep records of Trainees databases ,interactions or transactions, inquiries, or comments, as well as actions taken.
- Review & resolve customers transactions through bank accounts , or other sources & billing complaints by performing activities such as refunding money, or adjusting bills.
- Communicating with Persons Outside Organization, representing the organization to customers, Academic institutes, Tutors, governmental institutes, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Schedule appointments & arrange Training courses schedules with different parties.
- Check all the technical issues related to the educational online platform.
- Confirm customer attendance and progress.
- Ensure instructors and trainees are informed of all aspects of the program and schedule pre-delivery.
- Ensuring the successful delivery of required training materials in its time frame.
Job Requirements
1.Required Knowledge :
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. Required Skills :
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made.
- Service Orientation — Actively looking for ways to help people.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information
- Adaptive to change
- Ability to multitask
- MS Office (Word, Excel, PowerPoint) high Proficiency level
3.Required Qualification:
- Bachelor's degree of Business Administration ,Commerce or any equivalent field.
- 1 to 3 overall experience, Training experience is a plus.
