Job Details
Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Arrange call center agents schedule based on day of week, sales promotions, other anticipated events.
- Monitors productivity of call center agents and generates reports.
- Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
- Answers questions and recommends corrective services to address customer complaints.
- Provides communication and follow up to ensure representatives are fully informed of all new information related to services, procedures, customer needs and company related issues, changes or actions.
Job Requirements
- Bachelor’s degree in related field.
- Cosmetology background is required
- Five years of experience.
- High leadership skills.
- Excellent English.
- Good knowledge of MS Office.
- Experience with performance evaluation procedures.
- Customer-oriented and problem-solver mindset.
- Outstanding communication, interpersonal and leadership skills.
- Excellent organizational and time-management skills
- Gender: Female
- Location: Giza
