Job Details
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Job Description
- Apply advanced technical and business knowledge (e.g. SAP, Java, .NET) to solve application issues that are critical or high-risk.
- Independently integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers.
- Ability to handle most unique situations.
- Works on problems/projects of diverse complexity and scope.
- Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users’ areas, including transformation.
- Mentor less-experienced team members on all areas of Applications Management work.
- Resolve single- and cross technology/application incidents independently.
- Document known errors and workarounds Works with team members, delivery centers, and other GIZA SYSTEMS organizations to resolve unusually complex or cross-technology incidents.
- Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs.
- May lead or participate in a Change Advisory Board.
- Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.
- Apply GIZA SYSTEMS solutions to meet highly complex customer needs. The solution may include service delivery models for new services.
- Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals.
- Becoming a trusted advisor to the customer.
- Provides training to end users on applications in area of responsibility. Understands and manages to contract scope.
- Work as part of a global, and/or multi-functional team.
- Lead teams which address operational processes and policies in work area.
- Seen as a resource and may mentor less experienced team members within the team in one or more technical-/operational policies/standards or business areas.
- Is a trusted advisor inside and outside the team/technology area.
- Demonstrates comprehensive understanding of contract obligations across business area.
- Provides guidance to others to meet contract obligations
- Ensures that the Capacity Management process and working practices are effective and efficient. Evaluates the impact of proposed changes on the capacity design and plan.
- Responsible for activities involving damage assessment, co-ordination with other recovery teams, deciding on recovery steps to take, maintaining records, and providing recovery status reports.
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.a
Job Requirements
Personal Skills
- Good communication and problem-solving skills
- Fluent in Arabic and English both spoken and written
Technical Skills
- Bachelor’s degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience.
- 5+ years of relevant experience in asset management and building services workflows
- Experience with Implementing and configuring IBM Maximo Asset Management with adherence to the best practices.
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