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Head of Fulfilment - Jumia Services (Full Time)

Jumia
Cairo, Egypt
Posted 4 years ago
171People have clicked1 open position
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Job Details

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Job Description

Operations Management:

  • Create KPIs and implement simple systems for evaluating and improving performance
  • Use order life analysis to monitor end-to-end warehouse process and improve operational efficiency
  •  Setup and continuously improve warehouse operations processes
  • Design dashboards to easily identify bottleneck areas of the operational processes
  • Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
  • Liaise with the technical teams as well as the local teams on all matters related to warehousing systems 
  • Controlling health of inventory

Finance, Stock, Fulfilment & Warehouses

  • Ensure that all financial processes associated with warehouse for each financial month, quarter and year end are executed accurately and in a timely manner at Executive level
  • Ensure all necessary processes are in place to ensure no stock is lost in the warehouse, stock counts are accurate, and any variances are fully investigated.
  • Ensure adequate stock management tools and processes are in place to enable efficient working across Jumia online shops

Job Requirements

Required Qualifications

  • Bachelor’s Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
  • Advanced Excel and Google Spreadsheets to create macros, pivot tables, VLOOKUPS, analytical capabilities.
  • Relevant professional certification in Logistics or supply chain management will be an added advantage

Relevant Experience

  • Minimum of 6 years FMCG, E-Commerce or warehouse management experience
  • Ability to negotiate and communicate in flawless English, and French/Arabic (depending on base location)
  • Demonstrated competency in data reporting and analysis
  • Experience or high level of comfort in warehousing operations
  • Experience of E-commerce fulfillment best practice, with an understanding of customer and seller behavior

Skills and Competences

  • Excellent communication skills both written and verbal
  • Familiarity with working in a culturally diverse environment
  • Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
  • Self-Driven and great independent follow-through Ability
  • Strong entrepreneurial skills, leadership, and drive

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