Head of UX / UI - Jumia

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

What you will be doing: 

• ​The Head of UX / UI  will lead the compelling and creative experiences that strike a balance between the  Jumia consumers’ intent and Jumia business’s needs.
• As a Head of UX / UI Jumia, you will play the strategic role of aligning the product’s roadmap with consumer/market needs, hereby, creating balanced and elegant product solutions amidst constraints in the product’s technical framework.
• You will focus on the facilitation of product experience creation, across product marketing and product advocacy guiding the consumers through the product experience and leading them to all of the product’s key usability points, hence, optimizing the consumers’ experience as a whole.

Main Responsibilities:

• Building, leading and growing a highly collaborative team; inclusive of the Visual Designer, Senior Visual Designer, Interaction Designer, Senior Interaction Designer, UX Researcher, and Senior UX Researcher and other product departments.
• You will also be a champion for the fusion of the consumer experience through the development of consumer plans to be utilized by this collaborative team.
• Instilling confidence in product teams in order for them to trust your judgment and feel free to articulate their judgments and preferred choices to you.
• Mentoring for junior UX personnel, providing guidance and advice in the performance of their individual functions where necessary, and grooming them.
• Identifying business opportunities in relation to the product, you will respond to the consumers’ requirements and enable the crafting of high-quality and insightful responses with the view of attracting or formulating product approaches that can further attract consumers to the product.
• Have a leading role in consumer interactions in order to understand, first hand, their needs and formulate your own opinions and approaches that can improve their experiences with the product.
• Ensuring communication of the product, creating a link, and building credibility and respect between the UX department and the stakeholders, by consistently delivering accurate and timely reports that keep them updated and informed on the product’s progress and performance.