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Job Description
- We are looking for an office administrator to organize and coordinate administration duties and office procedures.
- Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.
- You will be part of a team of part-time tutors, academic advisor, client coordinator and marketing assistant to deliver an outstanding service to our members while taking ownership of your centre’s reputation – delivering membership growth and ensuring the centre is a commercial success.
- Responsibilities include booking and assigning the right tutors with the right students, reading lesson feedbacks and ensuring every student has the right tutor and learning resources, responding to any concerns from parents, students as well as tutors and resolving them satisfactorily, maximizing the lesson delivery and ensuring KPIs are met daily, weekly and monthly as instructed.
Job Requirements
- Experience in working in an educational institution in customer - facing role or familiarity with England’s education system and the common syllabus would be highly advantageous.
- Have strong analytical skills and be an effective problem solver
- Be a self-motivated learner who proactively seeks opportunities for development
- Have good time management, organisational skills and the ability to multi-task and priorities work
- Knowledge of office administrator responsibilities, systems and procedures
- Proficiency in MS Office (MS Excel and MS 365, in particular)
- Hands on experience with office machines (e.g. printers)
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills in a fast-paced environment
