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Job Description
- Receive and process leads.
- Coordinate between departments to issue clients' contracts.
- Welcome clients and coordinate their meetings in the company.
- Contacting clients by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and client records.
- Providing daily, weekly & monthly-required reports.
- Directing feedback from clients to relevant departments.
- Supporting the sales department with other administrative tasks, if requested.
- Record all customer data and all unit sold and unsold data Supports the Sales Team in supporting clients’ inquiries of services
- Coordinate with the sales admin & the finance department on clients’ payment dues, outstanding, collections & legal actions.
- Follow up on clients’ payment dues & collections.
- Work on closing open clients’ financial dues & legal status (thru executing collection & taking legal actions).
- Follow up on clients’ service solutions and provide feedback to clients with the proposed and appropriate solutions.
- Document complaints and create a client database after identifying the details of complaints.
- Record and archive complaints electronically.
Job Requirements
- Males only.
- ERP background is preferred
- Excellent communication and presentation skills.
- Previous experience in sales is a must
- Proven customer support experience or any relevant experience.
- Excellent computer skills ( Word, Excel, Powerpoint)
- Ability to multi-task and manage multiple projects at once.
- Proven work experience as a Sales Administrator or Sales support agent
- Strong analytical skills
- Very Good to Excellent in English
