ITIL Consultant
RMG -
Cairo, EgyptPosted 3 years ago16Applicants for2 open positions
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Job Details
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Job Description
We are looking for ITIL Specialist who has practical experience in design, develop, operate and enhance ITIL processes in English and Arabic .
- Manage, report, and communicate on the global performance of the processes he owns
- Own and manage the process backlog stories driving the evolution of the process from A to Z
- Coordinate and facilitate the process across the globe
- Set and enforce policies/procedures for computer systems operation and data processing
- Direct the operations of IT service representatives to ensure effective performance of job duties
- Carry out analysis of an organization’s IT structure to identify operational leaks and effect strategies for improved processes
- Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks
- Maintain an up-to-date knowledge of hardware, software and general IT systems by studying relevant publications and participating in educational programs
- Maintain accurate inventory of hardware, software, and other relevant technological tools
- Proffer recommendations to management on appropriate action plans for improved services
- Conduct ad-hoc analyses and reporting when requested
- Oversees the compilation and analysis of operational and transactional data and creates high level reports of operational results, including trend analysis
- Provides reporting and analysis to IT leadership and prepares executive summaries
- Presents results, analysis and potential solutions to senior leadership at production review meetings
- Excellent track record of establishing, maintaining and improving technology infrastructures through the use of Metrics and Key Performance Indicators
Job Requirements
- Bachelor's degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field
- ITIL Expert certificate is a must
- Good knowledge about ISO 20000
- Risk Management
- A Project management certification is a plus.
Relevant experience:
- 7+ years of IT experience
- 4+ years of experience as a Process Owner
- 2+ years of project management experience (PMP a plus)
Skills:
- Ability to work in a dynamic and demanding environment
- Ability to communicate effectively with all levels of management
- Ability to make complex information accessible
- Excellent oral and written presentation skills.
- Excellent analytical skills and independent critical thinking.
- Makes sound decisions based upon a mixture of analysis, wisdom, experience, and judgement.
- Sets clear objectives and measures capable of monitoring process, progress, and results.
- Capable of designing and implementing practices, processes, and procedures that effectively utilize people and technology.
- Able to organize people and activities to maximize process efficiency and effectiveness and define metrics to measure process outcomes.
- Deep understanding of ITIL approach, principles, and processes
- Excellent English & Arabic skills (spoken and written)
- Broad understanding of IT technologies and business considerations
