Digital Operation Executive

Duties and Responsibilities:

• Co-ordinate all aspects of YouTube channels optimization.
• Carry out audience development tactics for our channels covering all aspects of annotations and end cards use and YouTube campaigns.
• Execute the content strategy for each channel / MCN covering all aspects of Channel Programming, Video Uploads, Playlists organization, and video featuring.
• Organize and coordinate the execution of YouTube live streaming events and Google+ events to our partners.
• Coordinate the production of music videos (art clips, lyric clips, and animation clips) and coordinate their upload on respective channels.
• Coordinate the execution of all aspects of Channels branding with the Team.
• Handle all forms of channel verifications, vanity URLs creation, and Channel username changes.
• Manage the execution of daily YouTube claims.
• Continuously report on and analyze CMS metrics and KPIs.
• Optimizing the social presence of our partners and clients and integrate it with their YouTube offering.
• Integrate the YouTube offering with the Social assets (Instagram, Twitter, Facebook) of our partners and clients. Coordinate relations with content partners whom we manage their YouTube channels and distribute their contents through our CMS.
• Perform operational tasks related to service delivery to mobile operators such as content ingestion (data entry in Qanawat systems) and content uploads (music files, mp3, WAV, etc) to mobile operators systems by following the procedures established in the operation manuals.
• Ensure operation manuals are kept updated.
• Ensure timely delivery of content batches to the different customers according to the delivery plan.
• Solve assigned content delivery incidents on time, document the solution, and conduct preventive actions if any to avoid service disruption.
• Work closely with the I.T. Team to execute simple I.T. Tasks.
• Provide any recommendation to improve the quality of service, increase customer satisfaction, and /or reduce costs.
• Perform daily data entry (Contracts, CPs, Authorization letters, Artist name, Album Title, Song Title, Media file, etc) into Qanawat Digital Access Management (DAM) system for all new contents received
• Download media files from content providers.
• Ensure the quality of content files and metadata and inform Head of Digital Content when low-quality deliveries are detected from CPs.
• Maintain the physical media (CD, DVD, etc) library organized.
• Prepare content catalog reports by category, content provider, country, operator, etc
• Report expired copyrights and changes to the content team.