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Job Description
- Responsible for managing social media accounts in various channels.
- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
- Manage the banned user process, and track and remove previously banned users
- Maintain the Moderation Guidelines and ensure they are up to date
- Service Community Admin accounts, processing emails and complaints, escalating when necessary
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
- Monitoring and also replying to comments and questions on social media
- Replying to direct messages on social media,whats App also the live chat
- Collecting also recording new comments for responding future content development
- Build and execute social media strategy through competitive research, platform determination, bench-marking, messaging and audience identification
- Moderate all user-generated content in line with the moderation policy for each community
- Create editorial calendars and syndication schedules
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
Job Requirements
- Knowledge of online marketing and a good understanding of major marketing channels
- Proven working experience in the social media marketing or as a digital media specialist
- Positive attitude, detail and customer-oriented with good multitasking and organizational ability
- Team player
- Females only
- Good understanding of social media KPIs
- Critical thinker and problem-solving skills
- Social Media Strategist using social media for brand awareness and impressions
- Good time-management skills
- Excellent communication skills
- Bachelor's degree
- Very Good English
- Very Good Customer Service Skills
- Proven Experience in the digital work
- Experience with social media moderating at least 1 year
