E Commerce Manager

Full Job Description

The E-Commerce Department has a field management opening for an eCommerce Operations Manager, Tucson that will oversee Operations in the Safeway Tucson markets/areas. The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including delivery via 3PL Third Party Logistics partners and other innovative channels to service our customers in their area of responsibility. 

Key Responsibilities include, but are not limited to:

• Achieve P&L results and operational metric goals in stores across assigned operating areas.
• Lead in-store eCommerce Department Managers and Supervisors in day-to-day operations to achieve their key metrics of on-time tilling, picks per hour, out of stocks, on-time pick up including handoff of orders to third-party logistics partners.
• Responsible for monitoring on-time delivery by 3PL third-party logistics partners to ensure a seamless shopping experience for our customers.
• Identify capability and address gaps with 3PL third-party logistics partners to improve service.
• Maintain continuous dialogue with 3PL third-party logistics partners to address and resolve claims and complaints received involving customer delivery experiences.
• Lead the field teams through expansion, business, and environment change as needed.
• Review eCommerce goals, metrics, and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
• Work with Division Director of E-commerce on launching innovative strategies and programs for e-commerce.
• Set and maintain high standards of quality, productivity, efficiency, and service for our rapidly expanding business.
• Drive a culture of exceptional customer service within the frontline eCommerce staff.
• Ensure operational compliance with e-commerce policies and procedures.