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Job Description
Role- Service Delivery Manager/ Managed Service Manager
Experience in NOC & SOC
Location- Riyadh (Saudi Arabia)
Experience- 6-12 years of experience enterprise experience, preferred as a Service Delivery Manager
Salary- 30,000-35000 SAR
Roles & Responsibilities:
- Selling Services
- Project Lifecycle Management
- Ability to work creatively and analytically in a problem-solving environment
- Maintaining high performance levels for service-related processes, and implementing
improvement activities wherever necessary
- Client Satisfaction KPI development and reporting
- Communicate with stakeholders on project performance and project issues.
- Define and implement improvement plans to meet SLA and KPI
- Build and maintain client relationships both internally and externally
- Able to work independently with minimal direction
- Flexibility and availability for escalation purposes for assigned customers
Qualifications and Skills:
- Bachelor's degree in a relevant field (e.g., Business Administration, Information
Technology) is required. A master's degree is a plus.
- Seven plus years of experience in managing and delivering managed services
solutions in a technology or IT services environment.
- Strong leadership and team management skills, with a proven ability to inspire
and motivate a team to achieve goals and targets.
- Excellent client-facing and communication skills, with the ability to build and
maintain relationships with key stakeholders