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Senior Account Manager

First logo agency
Dokki, Giza

Senior Account Manager

Dokki, GizaPosted 28 days ago
59Applicants for3 open positions
  • 57Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Job Title: Senior Account manager

Company : First logo

Location : dokki, Egypt

Key Responsibilities:

1. Client Relationship Management:

  • Manages a portfolio of accounts [ up to 12 accounts active at the same time] and may increase upon business need.
  • Serve as the main point of contact for assigned client accounts.
  • Acts as the point of contact between the marketing team and the client and handles all customers’ needs & meetings.
  • Fully responsible for his clients accounts.
  • Build and maintain strong, long-lasting client relationships to increase satisfaction score.
  • Understand client needs and objectives to provide tailored solutions.
  • Regularly communicate with clients to update them on account status, deliverables, and any issues.


2. Account Coordination:

  • Manage and oversee daily operations for up to 12 client accounts [ active at the same time] and may increase upon business need.
  • Assign Tasks with deadlines on the PM system to all assigned team members(marketing teams).
  • Main Point of Contact between company and the client and fully responsible for all client inquiries and deadlines.
  • Manage the tasks and deadlines for each account with assigned team members.
  • Coordinate with internal teams (e.g., technical teams, editors and graphic designers) to ensure seamless service delivery.
  • Ensure all client deliverables are met within the agreed timelines.
  • Reviews the quality of work with the marketing manager before being sent to the client.
  • Proactively identify potential issues and address them before they escalate.
  • Resolve client complaints and issues promptly and effectively.


3. Data Management:

  • Reports to Digital Operations Manager.
  • Ensure the team’s project management tool is continually updated and organised. Pull reporting on project landscape and requests on a routine basis.
  • Comply to the company internal system, rules and policies.
  • Document all clients data with due delivery dates (Past and Future).
  • Responsible for creating clients SOPs and updating them later on ( if needed).
  • Responsible for updating each client's internal tracking sheets and reports.
  • Document and report any recurring issues to the management for process improvement.


4. Performance Monitoring and Reporting:

  • Track and report on key account metrics and performance indicators.
  • Prepare weekly, monthly and quarterly reports for clients, highlighting weekly action plan, successes, deliveries and areas for improvement.
  • Conduct periodic reviews with clients to discuss account performance and future strategies.


5.Client Onboarding and Training:

  • Assist in the onboarding process for new clients, ensuring a smooth transition including brief, Info documentation and Credentials collection.
  •  Provide an estimated timeline for the client based on the requested service.
  • Act as point of contact for all client inquiries and questions.


6.Team Onboarding and Training:

  • Provide training and support to teams new members on the history of the client, info and style.
  • Reviews the quality of work with the marketing manager before being sent to the client.
     

Job Requirements

  • Proven work experience as an Account Manager, Key Account Manager or relevant role
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

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