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Technical Support Help Desk Repr...

German International Uni...
New Capital, Cairo

Technical Support Help Desk Representative / Front Office

New Capital, CairoPosted 2 months ago
89Applicants for1 open position
  • 23Viewed
  • 10In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Receiving complaints from GIU staff members in person or over the phone.
  • Using the GIU Technical Manuals to guide the GIU staff members to solve their problems over the Phone, or escalate the call to the upper technical level.
  • Submitting all the complaints and requests using the GIU Ticketing system.
  • Following up with GIU staff members until the Ticket is closed.
  • Daily reports should be submitted for the Technical Team Supervisor.

Job Requirements

  • Strong knowledge in all the Microsoft Products.
  • Good knowledge of Linux, MacOS, iOS, and Android.
  • Good Knowledge of computer hardware parts.
  • Strong knowledge in Image and cloning concept.
  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of software problems and the internet searching method.
  • Able to work under pressure and stress.
  • Excellent command of both spoken and written English.
  • Knowledge and professional use of the German Language for business purposes is an asset.
  • Self-motivated, with a high level of communication skills, mind concentration, and time management.
  • A university degree is a must (preferably in Computer Engineering or Computer Science).

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