Skills And Tools:
- Receiving complaints from GIU staff members in person or over the phone.
- Using the GIU Technical Manuals to guide the GIU staff members to solve their problems over the Phone, or escalate the call to the upper technical level.
- Submitting all the complaints and requests using the GIU Ticketing system.
- Following up with GIU staff members until the Ticket is closed.
- Daily reports should be submitted for the Technical Team Supervisor.
- Strong knowledge in all the Microsoft Products.
- Good knowledge of Linux, MacOS, iOS, and Android.
- Good Knowledge of computer hardware parts.
- Strong knowledge in Image and cloning concept.
- Strong technical and analytical skills.
- Solid experience in problem analysis and resolution of software problems and the internet searching method.
- Able to work under pressure and stress.
- Excellent command of both spoken and written English.
- Knowledge and professional use of the German Language for business purposes is an asset.
- Self-motivated, with a high level of communication skills, mind concentration, and time management.
- A university degree is a must (preferably in Computer Engineering or Computer Science).
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