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Job Description
- Respond to queries via chat, email, or phone.
- Help other staff members with troubleshooting and diagnosing problems.
- Providing technical assistance for questions and problems.
- Resolving problems with networks and other computer systems.
- Diagnosing system errors and other issues.
- Following up with the team to ensure full resolution of issues.
- Running reports to analyze common complaints and problems.
- Installing or changing software to fix issues.
- Remotely accessing hardware or software to make changes and fix problems.
Job Requirements
- A degree in computer science or a related field is preferable.
Good communication ability, both written and verbal.
Strong computer skills and the ability to troubleshoot and diagnose problems. - Familiarity with both PC and Mac hardware and software.
- Experience with network repairs and analysis.
- Good customer service skills.
- Ability to communicate effectively to help agents to fix their issues and feel satisfied with the experience
Location: Dakhlia-Sharkya-Domyat-Bani Suif.
