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Job Description
- United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented German speaking CSRs for our international remote team.
- Currently, we are looking for talented individuals to join in on our expanding Shared-Green Mobility project.
- Upon application, please submit your English resumé.
Also please provide a short (4-5 minute) voice recording in German and English each, where you introduce yourself and explain why you would like to work with us.
- Job responsibilities:
- Inbound and outbound customer service tasks: answering incoming calls and written messages via email and chat in German and English language in a timely matter and performing cold calls
- Help with any additional administrative tasks on the campaign
- Learn and follow instructions, use standard operating procedures and call scripts, and FAQs as provided by management
- Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members, and contributing improvements where possible
- Being on time and available for given shifts
- Participation on all required training
- Substitution of other agents if needed
- Giving immediate feedback in case of any difficulties or issues with the used program
Job Requirements
- C1 level German at least
- Fluency in English is a MUST
- Excellent communication skills
- Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
- Demonstrates a positive, enthusiastic, friendly attitude
- Proficiency in Microsoft Office Suite and Online applications
- Good organization and problem-solving skills
