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Job Description
- Provides information about the commercial center and all of its components, tourist information, and shopping center information to callers, visitors and tenants.
- Monitor activates in the commercial center to ensure all visitors enjoy a pleasant experience and attends to the center retailer enquiries and needs as required.
- Assists in the coordination and implementation of promotional and tourist activities.
- Participates in updating and maintaining customer databases.
- Attends to tenant(s) and visitor(s) complaints or suggestions and communicates it to the appropriate department and follows up to ensure prompt response and appropriate actions have been taken.
- Responsible for compiling statistical information from surveys of customers, tenants and suggestion boxes.
- Follow up the implementation of such questionnaire and analyses the obtained data to recommend required actions.
Job Requirements
English Language: very good Knowledge of the structure and content of the English language.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
