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Job Description
Responsibilities
- Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
- Conduct telephonic interviews in obtaining data/information about requests
- Compile and analyze statistical data using modern and traditional methods to collect it
- Perform valid and reliable market research SWOT analysis
- Interpret data, formulate reports and make recommendations/comments
- Use online market research and catalogue findings to databases
- Have key attention to details and able to verify information
- Ensure translated content conveys original meaning and tone
- Cross-reference specialized dictionaries and translation tools to check quality of translation
- Carry out transcriptions from Arabic to English
Job Requirements
Requirements
- Proven Research Analysis experience
- Have previous telephone experience (MUST)
- Fluent in English (MUST)
- Ability to interpret large amounts of data and to multi-task
- Strong communication and presentation skills
- Excellent knowledge of MS Office
- Search engines, web analytics, and business research tools acumen
- Familiarity with CRM programs
- Adequate knowledge of data collection methods (polls, focus groups, surveys, etc)
- Strong analytical and critical thinking
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Reporting Skills
- Administrative Writing Skills
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