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Job Description
- Understand market dynamics (demographics, consumer behavior, market understanding, etc.).
- Manage and support in team recruitment.
- Ensure skill development of store staff through Learning & Development.
- Monitor and appraise the performance of retail staff in coordination with HR & Area Retail supervisor and develop individual career plans.
- Set KPIs for direct reports and conduct performance appraisals.
- Analyze the competitive position of our company products and services and recommend product display styling and price structures changes for Merchandising Team.
- Co-operate with marketing function, where necessary, in market research programs; supervise, co-ordinate or recommend advertising programs.
- Co-operate in the preparation of sales forecasts and the development of projected selling expense budgets.
- Assist in developing the annual operating and sales budget for Retail Department.
- Prepare the annual department budget and review the monthly retail stores performance; comparing expenditure with approved budgets.
- Drive the implementation of new procedures and systems and supervise the implementation of controls.
- Establish inventory controls and stock/order levels and supervise inventory balances.
- Supervise updating the finance office database with the previous days sales daily.
- Supervise the receivable collection function and enhance collection activity by monitoring and controlling receivables.
- Adopt a comprehensive definition of "customer satisfaction" and apply customer satisfaction philosophy to internal customers.
- Enhance and continuously measure customers satisfaction and monitor their satisfaction with services provided and with complaints resolution.
- Establish marketing information database for the area supervised.
- Determine customer needs and wants from a continuing relationship.
- Analyze, understand the competition in the region supervised and monitor customer reactions to competitive offerings and communicate results to marketing function.
- Monitor changes in market or customer expectation and report such changes to marketing function.
- Identify new or altered or discontinuance of products or services based on market trends.
- Monitor and evaluate the performance, and the efficiency of staff and procedures. Maintain appropriate employee’s evaluation records for individuals supervised.
- Supervise the administrative function in the retail department.
- Supervise the stores regular maintenance to ensure keeping a presentable shop and retaining the company's image.
- Analyze and appraise the effectiveness of sales methods, costs and results.
- Supervise training programs to improve customer service levels awareness for retail shops employees.
- Organize employees in-house training to be conducted by the laboratory technical manager to promote our company products and services awareness.
- Formulate and implement store strategies and procedures
- Support worker communication with the management team.
- Ensure all legal and regulatory documents related to the stores are filed and monitor compliance with laws and regulations.
- Ensures that all duties and procedures are carried out according to the set standards.
- Ensures that all aspects of the operation achieve and maintain manages the Operations in a way that achieves high standards of service guest’s satisfaction.
- Responsible for Conjunction with the HR team in recruiting, selecting, inducting and the training and development of all new staff within the brand.
Job Requirements
- Bachelor's degree in Business Administration or related experience.
- 12-15 years hands-on experience in Operations Management , Food & Beverages , FMCG , Retail.
- Holding MBA in Sales or relevant Professional diploma from reputable organization.
- At least 5 years of experience in Managerial Positions.
- Professional and business expertise.
- Strong managerial and communication skills.
- Ability to think logically and systematically.
- Ability to write reports and presentations.
- Proficiency in both English and Arabic languages.
- Experience budgeting and forecasting.
- Data analysis & action planning
- Problem-solving aptitude
- Detail-oriented/analytical
- Team leadership
- Ability to handle stressful situations
- Ability to work independently
- Good planning and organizing skills
- Previous experience in people management is essential
- An excellent communicator
- Highly flexible and adaptable and keen to work in a different cultural and social environment
- Numeric
