IT Specialist

Sermix -
New Cairo, CairoPosted 4 years ago

298Applicants for2 open positions

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Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system
Responding in a timely manner to service issues and requests
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Monitoring and maintaining computer systems and networks
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Install, modify, and repair computer hardware and software.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Resolve Microsoft share point related issues like site access, files issue and list/libraries issues.
Replacing equipment as necessary
Testing new technology
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

BSc/BA in IT, Computer Science or relevant field
Proven experience as a help desk technician
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues