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Job Description
- Interact directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries and handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Manage customer records.
- Responsible for trainees’ registration.
- Archive records of training, including course content, the training, the number of students, results, feedback
- To act as invigilator when required (after attending training programme on invigilation system)
Job Requirements
- Education: Bachelor Degree or any relevant degree.
- English: Excellent.
- Availability to travel (inside Egypt).
- Excellent Communication Skills.
- Ability to write, speak and interact clearly and professionally.
- Ability to work with diversity and multi-disciplinary teams
- Excellent time-management and organizational skills
- Outstanding verbal and written communication skills
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