Operations Supervisor

About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride.

Responsibilities and Duties:

• Supporting in building the automated KPIs main reports and MIS reports.
• Calibrating with the client on the used process and needed ones to be enhanced and handled business with its contribution.
• Calibrating with the support functions teams to confirm the aligning on the internal ongoing process.
• Using DAMIC projects in KPIs improvement to define and analysis the opportunities and root causes.
• Managing team performance.
• Handling vendor’s escalations.
• Handling vendor’s requirement in the running business for different KPIs.
• Using daily observation and analysis for the failed KPIs to identify the root causes, and the action will be followed to improve the opportunities and make daily progress to improve.
• Managing to perform sustainable performance during launching period.
• Providing weekly/ monthly business unite report to give visibility on the numbers.