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Call Center Manager - Real Estate

Arabia Holding
New Cairo, Cairo
Posted 3 years ago
297Applicants for1 open position
  • 100Viewed
  • 9In Consideration
  • 66Not Selected
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Job Details

Experience Needed:
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Job Description

  • Supervision call center staff and their performance.
  • Supervision Enter customer’s data on the CRM system.
  • Follow and listen to calls to ensure call quality
  • Monitor and maintain the departmental key performance indicators as outlined by management.
  • Assist with coaching/training of the Call Center Agents to ensure that they achieve or exceed company expectations for quality, sales and service by providing regular, constructive feedback and guidance to develop employees to their full potential
  • Coordinate with other departments (marketing - Internal Auditing – Top Management) by Prepare daily reports like increase visits rate and leads.
  • Provide daily team performance such as (calls, team quality, etc)
  • Provide assistance for agents on hard calls and solve customers’ issues.

Job Requirements

  • Behavioral Skills : Critical thinking and problem-solving skills
  • Committed to continuous education through workshops, seminars and conferences
  • Education Level: Bachelor's Degree at least

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