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Job Description
- Provide first level support for production issues across multiple applications, including problem
identification, definition and implementation of short-term work around and coordination of long
term software solution IT team and software Vendor. - Ensure that the business application systems supported by the software Vendor are maintained to
the highest possible standard with maximum levels of attainable productivity and efficiency. - Working continuously on a task until completion (or referral to third parties, if appropriate).
System configuration, scripting and new user administration as required Business Support
provide user training and training materials and arrange third party training. - Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Maintain ongoing communication with end-users, Business Analyst Team Leader, QA team, and
development team (software Vendor) on reported issues. - Data migration and testing.
- Test configuration changes in a test environment prior to pushing into production
Job Requirements
- Bachelor degree in information system, Computer Sciences, or related field
- Minimum of 2 years’ experience in a software development context
- Preferred Previous experience in (Medical insurance System) or other business application
HMIS, ERP is plus - Strong critical thinking and analysis, meeting facilitation, verbal and written
communications, - Strong troubleshooting and multi-tasking skills.
- ITIL certification is a big plus.
- Internal Customer oriented with a good understanding of SLAs.
