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Technical Support Specialist

GPS
Nasr City, Cairo
Posted 4 years ago
145Applicants for3 open positions
  • 67Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Document help desk requests and resolutions.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures
  • Install new hardware or software systems or components, ensuring integration with existing network systems Configure computer networks.
  • Test computer system operations to ensure proper functioning.
  • Analyze data to identify or resolve operational problems.
  • Monitor the performance of computer networks.
  • Provide technical support for computer network issues
  • Responding to queries via email, or phone
  • Following up with staff to ensure full resolution of issues
  • Experience in the configuration and administration of Windows 7,8,10
  • Maintain an inventory of IT property and assets.
  • Install and configure call center software and hardware.
  • Prepare daily reports and project status reports
  • General knowledge about CRM or ERP Systems

Job Requirements

  • Bachelor of Engineering- Computer or Computer Science or any related majors.
  • +2 years of experience in the same field
    Extensive knowledge of computer systems including networks administration.
  • Good analytical skills for problem solving
  • Excellent communication ability.

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