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IT Help Desk Specialist

Fawry for Banking Technology and Electronic Payments S.A.E
Mokattam, Cairo
Posted 3 years ago
440Applicants for1 open position
  • 13Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Responsibilities:

  • Serve as the first point of contact for end-users seeking technical support over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Manage PC setup and deployment for new employees.
  • Provide investigation, diagnosis, resolution, and recovery for hardware/software problems as applicable
  • Provide basic network troubleshooting.
  • Manage service requests, software installation, new computer setup, upgrade, etc.
  • Basic hardware replacement using the available items.
  • Maintaining the inventory by checking and update the inventory with all computer and user details.

Job Requirements

Requirements:

  • BSC in computer science.
  • 0 to 2 years of experience.
  • Understanding of computer systems, mobile devices, and other tech products.
  • MCSA certificate is preferred.
  • Preferably males

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