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Job Description
- Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
- Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.
- Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
- Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.
- Maintain different collaboration tools such as Jabber, Teams, Zoom and WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.
- Maintain voice PRIs, and the Call Center PRIs to guarantee the operation of all voice services around the clock.
- Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
- Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.
- Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
- Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
- Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.
Job Requirements
- Bachelor Degree in Communications / Computer Engineering
- Minimum 1 – 3 Years of experience in Voice and Collaboration
- CCNA is a minimum requirement
- Good Knowledge in Networking, preferably CISCO products and technologies;
- Routing & Switching
- Network Security baselines
- Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
- IP Telephony and Unified Communication Systems.
- Telepresence solutions.
- WebEx and Corporate IM solutions.
- Knowledge in MS Teams or Zoom is a plus.
