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Senior Sales Associate

Ordera
Maadi, Cairo
Posted 4 years ago
13Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Provide top-level customer service that exceeds the expectation of customers
  • Build a strong business relationship with the customers and gain their trust.
  • Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales
  • Perform till duties, including refund processing and price overrides
  • Identify the needs of customers and provide correct answers to them on questions concerning all products
  • Provide answers to questions relating to price, benefits, features, location, use of merchandise, etc.
  • Assist less experienced colleagues with answers to queries on issues they have no knowledge of
  • Provide support to new members of staff
  • Ensure proper customer records.
  • Responsible for timely and efficient delivering of all customer requirements; ensure records of customer requirements are kept accurately in accordance with company procedures
  • Capture and input customer data into company database to enable future upselling opportunities
  • Receive and investigate a complaint from customers and ensure successful and prompt resolution; develop acceptable solutions and make recommendations to the management of the store appropriately

Job Requirements

Requirements

  • Experience working as a senior sales in the tech food industry
  • Excellent written and verbal communication skills to enable effective communication across all levels in the company, as well as with external parties
  • Exception ability to drive through change and initiatives to achieve company goals
  • Strong ability to lead and plan the work of a sales team to achieve set company goals
  • Strong multitasking ability to handle various competing priorities and demands simultaneously without making mistakes
  • Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently and effectively
  • Strong ability to attend to customers politely and respectfully, and to offer service that exceeds their expectations

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