Senior Sales Associate
Ordera -
Maadi, CairoPosted 4 years ago13Applicants for1 open position
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Job Details
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Job Description
- Provide top-level customer service that exceeds the expectation of customers
- Build a strong business relationship with the customers and gain their trust.
- Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales
- Perform till duties, including refund processing and price overrides
- Identify the needs of customers and provide correct answers to them on questions concerning all products
- Provide answers to questions relating to price, benefits, features, location, use of merchandise, etc.
- Assist less experienced colleagues with answers to queries on issues they have no knowledge of
- Provide support to new members of staff
- Ensure proper customer records.
- Responsible for timely and efficient delivering of all customer requirements; ensure records of customer requirements are kept accurately in accordance with company procedures
- Capture and input customer data into company database to enable future upselling opportunities
- Receive and investigate a complaint from customers and ensure successful and prompt resolution; develop acceptable solutions and make recommendations to the management of the store appropriately
Job Requirements
Requirements
- Experience working as a senior sales in the tech food industry
- Excellent written and verbal communication skills to enable effective communication across all levels in the company, as well as with external parties
- Exception ability to drive through change and initiatives to achieve company goals
- Strong ability to lead and plan the work of a sales team to achieve set company goals
- Strong multitasking ability to handle various competing priorities and demands simultaneously without making mistakes
- Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently and effectively
- Strong ability to attend to customers politely and respectfully, and to offer service that exceeds their expectations