CRM Administrator

Job Description

• Administrate and support of Salesforce.com including configuration updates to security, sharing rules, profiles, roles, custom objects, fields, record types, update page layouts and validate rules, reports, dashboards, etc.
• Design, configure, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs.
• Manage the process of implementing improvements and new functionality in SFDC application.
• Deliver support and solutions for break/fix issues.
• Communicate and collaborate with other technical resources and internal stakeholders regarding status, technical issues and creative solutions to support business requirements.
• Create and maintain documentation on processes and application configuration.
• Identify system inefficiencies/gaps, troubleshoot operational issues and explore opportunities for updates.
• Stay current on new Salesforce features and functionality and provide recommendations for process improvements.
• Support the governance model by working closely with all system partners to ensure minimal impact to organizations within the shared Salesforce instance.
• Support and maintain Natterbox call center solution.
• Natterbox Product enhancement.