CRM Administrator
Mantrac -
10th of Ramadan City, CairoPosted 3 years ago20Applicants for1 open position
- 18Viewed
- 1In Consideration
- 17Not Selected
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Job Description
Job Description
- Administrate and support of Salesforce.com including configuration updates to security, sharing rules, profiles, roles, custom objects, fields, record types, update page layouts and validate rules, reports, dashboards, etc.
- Design, configure, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs.
- Manage the process of implementing improvements and new functionality in SFDC application.
- Deliver support and solutions for break/fix issues.
- Communicate and collaborate with other technical resources and internal stakeholders regarding status, technical issues and creative solutions to support business requirements.
- Create and maintain documentation on processes and application configuration.
- Identify system inefficiencies/gaps, troubleshoot operational issues and explore opportunities for updates.
- Stay current on new Salesforce features and functionality and provide recommendations for process improvements.
- Support the governance model by working closely with all system partners to ensure minimal impact to organizations within the shared Salesforce instance.
- Support and maintain Natterbox call center solution.
- Natterbox Product enhancement.
Job Requirements
Job Requirements
- Computer Science Bachelor’s Degree or related.
- Customer focus, excellent verbal and non-verbal communication
- Strong analytical, quantitative, and problem-solving skills.
- Sense of ownership, proven ability to think strategically.
- Excellent leadership skills.
- Eagerness to learn.