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Job Description
- Attend to all walk in customers’ needs promptly
- Serve Walk-in customers and provide full information and advice.
- Manage and meet customer expectations
- Sustain high customer satisfactory service level
- Provide excellent customer service for clients as per CS standards
- Attending to customers and fulfill their requirements, solve their problems, follow up their cases and update them.
- Promote campaigns for customers
- Ensure customer satisfaction at all times
- Handle all outstanding reports and close the related cases on daily basis.
- Close pending cases on a timely manner.
- Adhere to company HSSE, compliance and sustainability corporate policies.
- Ensure timely resolution of customer complains to retain customers
- Contribute to meeting the annual/quarterly targets.
- Develop and maintain an effective relationship with existing customers
- Coordinate with operations / CS to satisfy customers’ needs
- Ensure KPIs are met (targets, visits, opportunities, number of new accounts)
- Ensure privacy and confidentiality of customer data in line with the company data security policies
- Reporting any information that might impact company image, brand or functioning
- Collaborate with the team to achieve its objectives
- Facilitate the flow of information horizontally and vertically
- Keep a record of customer visits and update the CRM system regularly
- Cross-sell and upsell
- Ensure the integrity and accuracy of data updated in the CRM system
- Create and update regularly a prospect plan to know where to focus to gain new clients
- Ensure having valid customer contracts and ensure they are renewed on time
- Adhere to company HSSE, compliance and sustainability corporate policies and standards
- Achieve set targets and productivity KPIs
- Achieve ACP targets where applicable
- Generate sales leads and acquire new customers
- Generate revenue from cross-selling and upselling
- Ensure that overdue collections and problematic cases are resolved with the customers in a timely manner
Job Requirements
- Excellent communication skills
- Presentable
- Problem solving skills
- Accuracy and attention to detail
- Excellent command of written and spoken English is a must.
- Proven negotiation and influencing skills.
- Unlimited resilience, drive, energy and talent.
