Outbound Telesales Agent - Fluent English Speaker

• The successful candidate will be responsible for placing outbound telesales for various call campaigns.
• You must have a commitment to customer satisfaction and an ability to make quick and accurate decisions. In this role, you will also be responsible for making outbound telesales calls using a call list and adhering to campaign processes and procedures.

ROLE AND RESPONSIBILITIES

• Make outbound telesales calls as per a call list using a contact management system.
• Explain the product features (Softwares) and benefits and convince the customer to buy and/or subscribe.
• Successfully overcome customer objections.
• Achieve daily, weekly, and monthly targets on sales performance and quality.
• Motivate self to keep up to date with knowledge of our products, pricing, promotions and procedures.
• Ensure adherence to Data Privacy of customer information .
• Maximize revenue opportunities by offering replacement options and cross selling products .
• Adhere to documented processes and procedures, whilst taking customer satisfaction into account.
• Communicate issues identified to Manager to minimize operational failures.
• Escalate interactions to management as appropriate.
• Take full accountability for First Contact Resolution.
• Adhere to all role specific processes, procedures, scripts, and guidelines ability to sit for long duration at a desk on the phone wearing a headset.