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Job Description
- Developing and maintaining excellent technical knowledge about the company’s range of products, FAQs, common problems, troubleshooting.
- Communicating with manufacturers in technical support related issues including training, spare parts
- Orders, spare parts replacements, retrofits, software upgrades, and remote support.
- Receiving and handling customers’ technical complaints and inquiries through the technical hotline, support email, and remote sessions.
- Preparing and following all quotations requests according to a definite price list.
- Coordination between Customers, Logistics, and Technical Support team to assure flawless operations, minimum operational time/effort, and maximum customer satisfaction.
- Pre/Post visits customer’s feedback collection and survey.
- Handling needed technical team purchases and tools management.
- Preparing and following up a firmly scheduled time plan for field technical support team considering logistical and customers’ requirements.
- Keeping and reporting performance records of technical support team members to management staff.
- Planning and supporting the logistics of technical team training plans inside and outside Egypt.
- Communicating technical updates with the sales department on a periodic basis.
- Coordinating with customers and trainers for post-installation customer’s training.
- Scheduling and following up technical support team tasks.
- Exchanging technical emails with manufacturers.
- Issuing purchasing requests of technically related items.
- Attend all the medical conferences to handle all the technical issue
Job Requirements
- Proven working experience in technical support (2_5 years).
- Flexibility with the working hours.
- Ability and willingness to provide pre-sales support.
- Excellent communication skills, problems solving skills, and handling complex situations with different personalities.
- General Shift (9 AM – 5 PM)
- Education must have a Bachelor’s degree and graduated from Biomedical and Systems Engineering
Benefits:
- Fixed Salary
- Mobile allowed
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