Document Controller
Emaar -
Mokattam, CairoPosted 3 years ago271Applicants for1 open position
- 120Viewed
- 0In Consideration
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Job Details
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Job Description
- Responsible for manage all FM related operations or community services on a daily basis.
- Responsible for service delivery at specified locations, measured by contractual Key Performance Indicators (KPI) and Service Level Agreement (SLA).
- Dispatch all service requests immediately on Oracle system and on-site parallel, follow actual closure with all sections as per our SLAs, a deep follow up on priority one and emergency cases, to reach the maximum rate of client’s satisfaction.
- Mange Service provider to achieve required quality / SLA, with corrective instructions from FM side, covering more than 90% of all the cases with service providers, which were received. In addition, review and track the service provider’s contract by checking the availability of the manpower in all fields day by day.
- Preparing all types of reports and studies concerning the maintenance activity, CRM reports, client satisfaction, Service requests, and ….etc.
Job Requirements
Qualifications:-
- BSc. from one of theoretical faculties.
Skills:
- Back experience in facility management. Preferred to be residential ones.
- Excellent communication in English.
- Ability to work in weekends, especially in summer season
