Shops General Manager

• Responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, stock and resources management.
• Responsible for the financial success and smooth operation of the business, as well as the resolution of any customer situations.
• The goal is to manage our store in ways that boost revenues and develop the business.

 1. Staff

• Hire and train workers such as customer service associates, clerks and cashiers
• Recruiting, supervising, developing, conducting appraisals and performance reviews
• Implementing a dress code
• managing and motivating a team to increase sales and ensure efficiency
• Provide staff with product knowledge
• Supervising, motivating and guiding staff towards maximum performance to meet or exceed sales goals

 2. Operations

• Managing stock levels and making key decisions about stock control
• Controlling Stocks on hand, recycling overstocks and edged stocks, and managing warehouse operations and, managing traffic inside store and keeping store organized, clean, and safe.
• Dividing and allocating the display size of brands and products on shelfs and floor based on, rental space and demand and purchasing power.
• Plan and oversee in-store promotional events or display
• Responding to customer complaints and comments
• Organizing special promotions, displays and events
• Ensure promotions are run accurately and to the company's standards and make sure that staff are all working towards the target for the day.
• Ensure excellent customer care standards are met at all times as well as monitoring the financial performance of the store.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Ensure the store fulfils all legal health and safety guidelines
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers
• Secures merchandise by implementing security systems and measures.

3. Analysis & Budget

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Managing P&L in store
• Preparing budgets of every Sub-category, Category, Sub-section, Section, and total department for each branch, then monitoring implementation of those budgets, and approve expenditures.
• Analyzing sales figures and forecasting future sales
• Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency

4. Managing

• Touring the sales floor regularly, talking to staff and customers and identifying or resolving urgent issues
• Initiating changes to improve the stores
• Ensuring standards for quality, customer service
• Ensuring compliance with health and safety legislation
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
• Maximize profits while minimizing costs.
• Maintains professional and technical knowledge.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Providing & implementing expansion plan; opening new outlets, maintaining &developing store theme, selecting & dealing with contractors to furnish the new shop, monitor the sales