Program Assistant ''English Language Program''
Amideast -
Dokki, GizaPosted 3 years ago43Applicants for1 open position
- 16Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Conduct and correct placement tests and place (walk ins and corporate) in their test takers levels on PRO-CLASS.
- Conduct placement tests in the office and outside the office as needed.
- Create certificates and grade reports.
- Create and share public course schedule.
- Ensure accurate data are entered and maintained for public, closed and test prep classes on PRO-CLASS.
- Ensure that customer surveys are conducted regularly, and feedback is shared with teachers and management.
- Collect and analyze training program data monthly (quantitative and qualitative) and make recommendations to Education Manager.
- Ensure that certificates are created for the walks – in and corporate students.
- Handle OSP, grade reports, and certificate as required.
- Coordinate with English Language Program Manager and Associate Manager as needed on teachers’ issues.
- Maintain trainers/instructors’ database.
- Conduct evaluations for sponsored programs and grants.
- Help contact clients for different purposes.
- Liaison with clients regarding complaints and requests.
- Reports clients’ complaints to the EL Senior Specialist.
- Work shifts if needed.
Job Requirements
Qualifications and Skills:
Required:
- Bachelor’s degree in any relevant field.
- Very good English language verbal & written skills.
- Proficient user of MS Word and Excel.
- Ideally, 1+ years of experience in customer service and/ or English program logistics.
Preferred:
- Excellent customer service skills.
- Attention to details.
- Organizational and problem-solving skills.
- Ability to handle multiple tasks at one time.
- TOEIC score of minimum 600 or equivalent.
