Front Desk & Customer Service Representative

Alkarma Developments -
6th of October, GizaPosted 4 years ago

252Applicants for1 open position

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Answer all incoming calls, respond to inquiries, take messages, screen and direct phone calls in a professional manner.
Collaborate with management teams to stay updated on new products, and policies.
Record customer information within the customer service database.
Engage with clients in a friendly and professional manner while actively listening to their concerns.
Resolve customer concerns/complaints using a professional approach.
Conduct follow up calls when needed.
Greet, assist and direct candidates/new hires/visitors and clients to the appropriate staff member.
Assist with office logistics including mail correspondence and meeting arrangements.
Maintain the visitor sign-in – Log sheet and a general filing system of correspondence, contacts and deliveries.
Perform general clerical duties including but not limited to filing, photocopying, and mailing as required.
Assist with the meeting room bookings.
Demonstrate a high level of professionalism in dealing with confidential and sensitive issues.
Handle administrative duties.
Perform tasks and other administrative projects as assigned.

Excellent people skills and ability to interact with a wide range of clients, staff and demands.
Customer service and/or administrative office experience required.
Strong PC literacy and proven ability to manage daily activities using various systems.
Excellent organizational and communication skill (both written and oral).
Must be fluent in English.
Problem solving & decision-making skills.
Customer focused.
Must be willing to work from 10 A.M. to 6 P.M. or 9 A.M to 5 P.M.
Resident of Giza/ 6th of October city is preferred.