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Job Description
- Answer all incoming calls, respond to inquiries, take messages, screen and direct phone calls in a professional manner.
- Collaborate with management teams to stay updated on new products, and policies.
- Record customer information within the customer service database.
- Engage with clients in a friendly and professional manner while actively listening to their concerns.
- Resolve customer concerns/complaints using a professional approach.
- Conduct follow up calls when needed.
- Greet, assist and direct candidates/new hires/visitors and clients to the appropriate staff member.
- Assist with office logistics including mail correspondence and meeting arrangements.
- Maintain the visitor sign-in – Log sheet and a general filing system of correspondence, contacts and deliveries.
- Perform general clerical duties including but not limited to filing, photocopying, and mailing as required.
- Assist with the meeting room bookings.
- Demonstrate a high level of professionalism in dealing with confidential and sensitive issues.
- Handle administrative duties.
- Perform tasks and other administrative projects as assigned.
Job Requirements
- Excellent people skills and ability to interact with a wide range of clients, staff and demands.
- Customer service and/or administrative office experience required.
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Excellent organizational and communication skill (both written and oral).
- Must be fluent in English.
- Problem solving & decision-making skills.
- Customer focused.
- Must be willing to work from 10 A.M. to 6 P.M. or 9 A.M to 5 P.M.
- Resident of Giza/ 6th of October city is preferred.
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