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Job Description
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Sets Customer Service strategy aligned with company strategy
- Sets and monitors after-sales services policy and procedure.
- Monitor Calls with Customers
- Hires, coaches, and evaluates customer service staff.
- Submits required reports to concerned parties.
Job Requirements
- Bachelor’s degree
- Proven experience in Customer Service and Collection.
- Preferable experience in the Real Estate Industry
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Negotiation Skills
- Problem-solving skills
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