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Job Description
What we're looking for is a tech savvy who is knowledgeable about computer systems and Software applications and must be a Fluent English Speaker as he/she will be supporting our American clients.
Responsibilities :
- Help our customers regarding the Installation & configuration of our company's hardware and software systems.
- Maintenance and monitoring of our company's hardware and software systems.
- Logging the queries of customers and employees.
- Diagnosing and solving hardware or software faults.
- Following instructions in order to set up a system or fix a fault.
Job Requirements
- English Fluency is a MUST
- Previous experience as a Technical support is a MUST.
- 3D printers' experience is a huge plus.
- Ability to work in the US Shift (5pm - 2am).
- Customer service skills.
- Multi-tasking.
- Teamwork.
- Time Management.
- Resilience
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