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Senior IT Support Officer

WorkMotion
Maadi, Cairo
Posted 2 years ago
82Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

As of now, we are looking for a results-oriented Senior IT Support Technician to help manage WorkMotion’s IT infrastructure.

You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and constantly maintaining and improving our systems.

What you’ll do…

  • Providing first level support to end-users, upgrading, installing/ resetting and configuring new hardware.
  • Constantly creating user accounts and performing access control.
  • Working on backlog tickets and requests.
  • Observing the security logs and assuring there are no security breaches.
  • Keeping up to date with advancements and best practices in IT administration.

Job Requirements

What we’re looking for…

  • Fluency in English is a must.
  • Minimum 4 years of experience in end-user computing.
  • Experience in Cloud services “Google Workspace” “Jira” experience is preferred.
  • General knowledge in Cybersecurity (Endpoint management).
  • Well established knowledge of security policies and compliance.
  • Organising ticket backlogs.
  • Highly experienced in troubleshooting Windows and macOS.
  • General knowledge in managing MDM services
  • Highly experienced in hardware maintenance
  • Excellent English written and spoken.

What we offer…

  • Merit-based culture with huge growth opportunities
  • Join a global and truly diverse team of high performers
  • Competitive salary
  • Flexible working hours
  • Attractive benefits package, including wellbeing, personal development, and mobility

*Some benefits may vary due to local law and regulations.

Who we are…

We are a remote-first tech startup founded in 2020, offering an all-in-one HR-service to our clients, allowing them to hire the very best talent anywhere in the world (WorkGlobal). Additionally, our solution helps our clients become a company of choice, by enabling them to offer temporary employment to their employees through our easy to use WorkFlex product.

A stellar founding team is leading WorkMotion, backed by one of the most renowned early-stage investors in Europe. If you like to roll up your sleeves and get all in, we can do it and build the #futureofwork together! You will be part of our incredible intercultural team, based all over the world and have the chance to learn and grow alongside the company.

**No matter what you look like, where you’re from or where you prefer to work, we encourage all to apply. We believe that the more diversified we are, the more we can revolutionise the working world!**

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