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Job Description
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Job Requirements
● Proven work experience as an Account Manager
● Solid experience with CRM software and MS Office (particularly MS Excel)
● Experience delivering client-focused solutions to customer needs
● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
● Excellent listening, negotiation and presentation abilities
● Strong verbal and written communication skills
● BA/BS degree in Business Administration, Sales or relevant field
