Customer Service Coordinator
Katameya, Cairo
Job Details
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Job Description
- To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
- Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
- To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
- To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
- To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
- To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
- To provide support for the team on daily subtasks & projects as to identify your next area of growth
- To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service
Job Requirements
- Structured thinking & organizational skills
- Be responsible & efficient
- Self-motivated with demonstrated flexibility & adaptability in intense situations
- Strong oral, written & verbal communication skills in English
- Commercial awareness
- Early graduate with a Business background
- Basic knowledge of relevant IT system
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