Call Center Agent
Washington, D.C., United States
Call Center Agent
Washington, D.C., United Statesposted 1 month agoJob Details
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Job Description
Job Title
- Outbound Sales & Outreach Specialist (Commercial Real Estate)
Location
- Off-Site / Remote
- DC Real Property, LLC
Role Summary
- DC Real Property, LLC is seeking a reliable, results-driven Outbound Sales & Outreach Specialist to support brokerage growth through structured outbound calling. This role is focused exclusively on dialing provided lists, qualifying prospects, and setting sales appointments for the Principal Broker.
- The Outreach Specialist does not negotiate deals, quote pricing, or provide brokerage services. Performance is measured strictly by appointment volume, quality, and show rate.
- All call lists, scripts, messaging, and target profiles are provided.
Primary Responsibilities
Outbound Calling & Prospecting
- Conduct high-volume outbound calls using provided lists
- Follow approved call scripts while maintaining a natural, professional tone
- Reach property owners, investors, and decision-makers
- Navigate voicemail strategies and gatekeepers effectively
Appointment Setting
- Qualify prospects based on provided criteria
- Schedule sales appointments for the Principal Broker
- Confirm appointments via phone, text, or email as instructed
- Maintain accurate calendar coordination
CRM & Reporting
- Log all call activity, notes, and outcomes in the CRM
- Track daily call volume, conversations, and appointments set
- Flag high-value or time-sensitive prospects
Professional Standards
- Represent DC Real Property, LLC professionally at all times
- Maintain confidentiality of proprietary lists and outreach strategy
- Operate strictly within assigned scope (no deal discussions)
Performance Metrics (KPIs)
- Daily outbound call volume
- Meaningful conversations
- Qualified appointments set per week/month
- Appointment show rate
- CRM accuracy and compliance
Compensation Structure
Base Compensation
- Performance Bonuses (Appointment-Based)
- Monthly Appointment Bonus Structure (Example):
| Qualified Appointments Set | Bonus |
|---|---|
| 10 appointments | $250 |
| 15 appointments | $500 |
| 20 appointments | $1,000 |
| 25+ appointments | $1,500 |
- A “qualified appointment” is defined as a completed meeting with a verified decision-maker that meets pre-set criteria.
Schedule
- Fully remote / off-site
- Core calling hours: __________
- Flexible scheduling permitted based on performance
Job Requirements
Skills & Qualifications
- Strong phone presence and confidence
- Comfortable with rejection and objection handling
- Highly organized and dependable
- Experience in cold calling, dialing, or appointment setting preferred
- Real estate experience helpful but not required
What Success Looks Like
- Consistent, qualified appointment flow
- High appointment show rate
- Clean CRM data with no gaps
- Reliable execution without supervision
Growth Opportunity
- This role may expand into:
- Senior Outreach Specialist
- Outreach Team Lead
- Expanded bonus participation tied to brokerage growth
