Call Center Agent

Job Title

• Outbound Sales & Outreach Specialist (Commercial Real Estate)

Location

• Off-Site / Remote
• DC Real Property, LLC

Role Summary

• DC Real Property, LLC is seeking a reliable, results-driven Outbound Sales & Outreach Specialist to support brokerage growth through structured outbound calling. This role is focused exclusively on dialing provided lists, qualifying prospects, and setting sales appointments for the Principal Broker.
• The Outreach Specialist does not negotiate deals, quote pricing, or provide brokerage services. Performance is measured strictly by appointment volume, quality, and show rate.
• All call lists, scripts, messaging, and target profiles are provided.

Primary Responsibilities

Outbound Calling & Prospecting

• Conduct high-volume outbound calls using provided lists
• Follow approved call scripts while maintaining a natural, professional tone
• Reach property owners, investors, and decision-makers
• Navigate voicemail strategies and gatekeepers effectively

Appointment Setting

• Qualify prospects based on provided criteria
• Schedule sales appointments for the Principal Broker
• Confirm appointments via phone, text, or email as instructed
• Maintain accurate calendar coordination

CRM & Reporting

• Log all call activity, notes, and outcomes in the CRM
• Track daily call volume, conversations, and appointments set
• Flag high-value or time-sensitive prospects

Professional Standards

• Represent DC Real Property, LLC professionally at all times
• Maintain confidentiality of proprietary lists and outreach strategy
• Operate strictly within assigned scope (no deal discussions)

Performance Metrics (KPIs)

• Daily outbound call volume
• Meaningful conversations
• Qualified appointments set per week/month
• Appointment show rate
• CRM accuracy and compliance

Compensation Structure

Base Compensation

• Performance Bonuses (Appointment-Based)
• Monthly Appointment Bonus Structure (Example):

• A “qualified appointment” is defined as a completed meeting with a verified decision-maker that meets pre-set criteria.

Schedule

• Fully remote / off-site
• Core calling hours: __________
• Flexible scheduling permitted based on performance