Job Details
Skills And Tools:
Job Description
· Handle hotel booking requests within Egypt for corporate and retail clients.
· Offer suitable hotel options based on client requirements, budget, and travel dates.
· Arrange domestic tours, excursions, and leisure packages.
· Build travel packages including hotel accommodation, transport, sightseeing, and other requested services.
· Coordinate with hotels and suppliers to secure availability, rates, and confirmations.
· Process bookings, amendments, cancellations, and reconfirmations accurately and on time.
· Issue confirmations, vouchers, and booking details to clients.
· Follow up with suppliers and clients to ensure smooth service delivery.
· Handle urgent requests, changes, and complaints professionally, and escalate when needed.
· Maintain accurate booking records and ensure all reservation details are correct.
Job Requirements
· Experience in hotel reservations, leisure, or travel operations.
· Good knowledge of hotels, destinations, and leisure services within Egypt.
· Good communication and customer service skills.
· Good command of English and Arabic.
· Ability to work under pressure and manage multiple requests.
· Good attention to detail and follow-up skills.
