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Job Description
- Provides outstanding customer service by leading and motivating team members and developing programs to increase customer satisfaction.
- Takes ownership of customers' issues and follows problems through resolution.
- Promotes ideas to meet customers’ expectations.
- Keep accurate records and document customer service actions and discussions as part of the reporting process
Job Requirements
- BS degree in Business Administration or a related field
- must have 6+ years of experience
- preferred to have experience in the healthcare industry
- Proficiency in English
- Ability to think strategically and lead
- Customer service orientation
- Advanced troubleshooting and multi-tasking skills
