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Job Description
- Maintain daily communication with our distribution centers and ensure that the operation is handled properly.
- Daily reporting and monitoring of all things operations related across the multiple systems and processes.
- Monitor processes related to systems processing, distribution and customer service program.
- Identify systems disruptions through monitoring aging orders and auditing its order flows
- Resolve exceptions to the normal order processing and returns workflow.
- Tracking orders and shipping cycle
- Resolving any shipping issues with customer and courier
- Carry out the determined transactions when cargoes are not delivered to customers due to lack of an address for example.
- Support project initiatives to drive operational efficiencies and/or an enhanced customer experience.
- Review marketplace platforms daily to ensure all order communication is properly synced.
- Follow up on the Marketplaces PO and ensure that the invoices and payments are handled properly.
- Collaborate with the Customer Experience team to identify and address operational issues communicated by our customers.
- Make necessary reviews for the customer returns resulting from the deterioration of campaign conditions or missing payment for any reason, and solves the systematic errors if any.
- Carries out the processes of Cash on Delivery, approval of Transfer orders, canceling and returning them,
- Detects the relevant orders on the system, follows up missing/overpayment status and approves the payment
Job Requirements
- Experience in operations, order/fulfillment management
- Experiences with systems: Magento, ERP, and Business Intelligence a plus
- Excellent written and verbal communication skill
- Self-Motivated with exceptional problem-solving skills
- Strong attention to detail and an ability to meet deadlines
- Organization skills and ability to take initiative while working in a fast-paced environment
- Strong time management and organizational skills, with an ability to multi-task
- Team player with a flexible approach
- High level of motivation and energy
- Proficiency with MS Word, MS Excel, MS Teams
